Aspen Dental

Patient Service Representative

Req:2010-3314
Location: Framingham, MA

02/05/2010

Our Patient Service Representatives play a vital role within the Aspen team.  PSR's are the first point of contact for our customers at their local office, and also have key responsibilities in the coordination of many day-to-day office activities.  Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks.

• 
  
  High School Diploma or equivalent.
  
  


• Candidates will have at minimum one year experience in an office or customer service environment.


• Self-motivated with the ability to exceed patient expectations


• Excellent organizational skills.


• Flexibility to support change, with varying schedules as necessary.


• Possess excellent interpersonal communicational skills.

• 
  
  Greet and check in patients in a friendly manner.
  
  


• Collect co-payments and verify insurance coverage.


• Schedule and confirm patient appointments.


• Prepare new patient charts neatly and accurately.


• Various office duties as assigned by Office Manager.


• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.


• Collect and post payments & record receipts.


• Balance nightly deposits and complete credit card processing.

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